Privacy Policy - Fleisherei Bistro
012 004 0552
bistro@biltong.co.za
013 752 2247
nelspruit@fleishereibistro.co.za

Privacy Policy

Between FLEISHEREI BISTRO CENTURION (PTY) LTD trading as FLEISHEREI BISTRO (hereinafter referred to as the “Company”/“we”) and (ii) the USER (hereinafter referred to as the “User”/“you”).

  1. RIGHT TO PRIVACY AND DATA PROTECTION. The Company acknowledges, respects and confirms the User’s rights to privacy and data protection. This Privacy Notice explains how we use your personal information: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal information.
  2. WHAT IS PERSONAL INFORMATION. Personal information is defined by the Protection of Personal Information Act (“POPIA”), as ‘any information relating to an identifiable living natural or existing juristic person’. Personal information includes any information about you that enables you to be identified. Personal information covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. We process personal information by both automated (electronically) and non-automated means (paper based as part of a filing system). The personal information that we use is set out in Item 4, below.
  3. USER’S RIGHTS. Under POPIA, you have the right to have your personal information processed according to 8 processing conditions that are summarized as follows:

Condition 1 refers to accountability. We must ensure that the conditions set out in Chapter 3 of the Act and all the associated measures are complied with.

Condition 2 states that personal information must be collected and processed lawfully in a reasonable manner that does not infringe on your rights.  Personal information may only be processed if it is adequate, relevant, and not excessive.  Personal information may only be processed if you consent thereto, alternatively where it is necessary to do so for the conclusion or performance of a contract, an obligation in terms of law, to protect your legitimate interest/s, or to pursue our legitimate interest/s. Personal information must as far as possible be collected directly from you.

Condition 3 requires that personal information must be collected for a specific explicitly defined and lawful purpose related to a function or activity of ours. Such personal information may not be retained any longer than necessary for achieving the purposes for which the information was collected and/or subsequently processed.

Condition 4 prohibits the further processing of your personal information unless such processing is compatible with the initial purpose of collecting the information.

Condition 5 requires us to take reasonable, practicable steps to ensure that your personal information is complete, accurate, and not misleading.  Such personal information must also be kept up to date, taking into consideration the purpose of the personal information.  The nature and purpose of your personal information will dictate as to how often such information must be updated.

 

 

Condition 6 requires that we must, as far as it is practicable, inform you before your personal information is collected and the purpose of collecting and from where your personal information will be collected.  You are entitled to our details and must be made aware of the consequences of not disclosing personal information to us where it is required for a specific purpose. You must also be made aware if your personal information is collected and processed as requirement established in law. As per Section 72 of the Act, you will be advised if your personal information will be transferred across the borders of South Africa.

Condition 7 requires that we must secure the integrity and confidentiality of your personal information by taking appropriate reasonable, technical, and organisational measures, to prevent the loss thereof or unlawful access thereto.

Condition 8 states that you have the right to establish whether your personal information is held by us and to have it corrected or destroyed if it is inaccurate, irrelevant, excessive, out of date, incomplete, misleading, or have been obtained unlawfully.

Other rights.

Your further have the following rights, which we will always work to uphold:

  1. The right to be informed about our or collection and use of your personal information. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Item 13.
  2. The right to access the personal information we hold about you. Item 12 below will tell you how to do this.
  3. The right to have your personal information rectified if any of your personal information held by us is inaccurate or incomplete. Please contact us using the details in Item 13 to find out more.
  4. The right to be forgotten, in example the right to ask us to delete or otherwise dispose of any of your personal information that we hold. Please contact us using the details in Item 13 to find out more.
  5. The right to restrict or to prevent the processing of your personal information.
  6. The right to object to us using your personal information for a particular purpose or purposes.
  7. The right to withdraw consent. This means that, if we are relying on your consent as the legal basis for using your personal information, you are free to withdraw that consent at any time.
  8. The right to not have your personal information processed for the purposes of direct marketing by means of electronic communication without your consent.
  9. Rights relating to automated decision-making and profiling.

For more information about our use of your personal information or exercising your rights as outlined above, please contact us using the details provided in Item 13.

It is important that your personal information is kept accurate and up to date. If any of the personal information we hold about you changes, please keep us informed as long as we have that information.

Further information about your rights can also be obtained from the Information Regulator’s Office at https://www.justice.gov.za/inforeg.

If you have any cause for complaint about our use of your personal information, you have the right to lodge a complaint with the Information Regulator’s Office. We would welcome the opportunity to resolve your concerns ourselves, so please contact us first, using the details in Item 13.

 

  1. PERSONAL INFORMATION COLLECTION. We may collect and hold some or all of the personal information set out in the table below, using the methods also set out in the table. We do collect ‘special personal information’ where so required by law’. Special personal information may include information relating to race, ethnical origin, health, biometric information and criminal behaviour of a data subject.

 

Information Collected How We Collect the Personal Information
Identity Information including but not limited to identity numbers, drivers licences, passport numbers, names, surnames, company / entity names and registration details, vehicle registration numbers, CCTV footage, biometric information such as fingerprint images for access control. As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Contact and location information including but not limited to telephone and fax numbers, email addresses, physical addresses, postal addresses, geographical location data. As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Business information including but not limited to ownership, shareholding, job titles, professions, email communication of an implicit or explicit private and confidential nature, affiliations, products, services, statutory registration information. As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Financial and payment information including but not limited to transaction history, invoices, credit notes, card details, payment details, credit ratings and other financial information regarding sales and related transactions. As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Profile information including but not limited to preferences, customer profiles, transaction history, etc. As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
Data from third parties including the verification of information, consumer profiles, etc. As far as practicably possible directly from the data subject. If not practicable possible to obtain such information directly from you, we will obtain such personal information from third parties or public forums where you may have made your personal information deliberately public.
  1. USE OF PERSONAL INFORMATION. Under POPIA, we must always have a lawful basis for using personal information. We may use your personal information for one or all of the following purposes: i) The administration of our business; or ii) Supplying our products and / or services to you; iii) Managing payments for our products and / or services iv) Personalising and tailoring our products and / or services for you; v) Communicating with you; or vi) Supplying you with information by electronic communication if you have agreed thereto (you may opt-out at any time by using the details in Item 13; or vii) With your permission we may also use your personal information for marketing purposes, which may include contacting you by email and / or telephone and / or text message with information, news, and offers on our products and / or services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under POPIA, and you will always have the opportunity to opt-out.

We will only use your personal information for the purpose(s) for which it was originally collected unless we reasonably believe that another purpose is compatible with that or those original purpose(s) and need to use your personal information for that purpose. If we do use your personal information in this way and you wish us to explain how the new purpose is compatible with the original, please contact us using the details in Item 13.

If we need to use your personal information for a purpose that is unrelated to, or incompatible with, the purpose(s) for which it was originally collected, we will inform you and explain the legal basis which allows us to do so or obtain permission from you to do so.

In some circumstances, where permitted or required by law, we may process your personal information without your knowledge or consent. This will only be done within the bounds of POPIA and your legal rights.

 

  1. KEEPING OF PERSONAL INFORMATION. We will not keep your personal information for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal information will therefore be kept for: i) as long as it serves the purpose it was collected and intended for; ii) such periods as prescribed in any legislation applicable to our business; or iii) any period agreed to in a contract; or iv) the purposes of fulfilment of a contract, or v) any period you may have agreed to.

 

  1. STORAGE AND TRANSFER OF PERSONAL INFORMATION. We will endeavour to store your personal information in South Africa. This means that it will be fully protected under POPIA. We may however transfer your personal information across the borders of South Africa for the purposes of storage, performance of a contract, an obligation in terms of international law or for internal purposes. These are referred to as “third countries”. We will take additional steps in order to ensure that your personal information is treated just as safely and securely as it would be within South Africa and under POPIA as follows: i) We will ensure that your personal information is protected under binding corporate rules. Binding corporate rules are a set of common rules which all our group companies are required to follow when processing personal information; OR ii) We will only store or transfer personal information in or to countries that are deemed to provide an adequate level of protection for personal information; OR iii) We will use contracts and / or service agreements which ensure the same levels of personal information protection that apply under POPIA.

Please refer to our Protection of Personal Information Policy or contact us using the details below in Item 13 for further information about the personal information protection safeguard/s used by us when transferring your personal information to another country.

The security of your personal information is essential to us, and to protect your information, we take a number of important measures, including the following:

  1. a) Limiting access to your personal information to those employees, agents, contractors, and other third parties with a legitimate need to know and, where applicable, ensuring that they are subject to duties of confidentiality.
  2. b) Procedures for dealing with data breaches (the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal information) including notifying you and the Information Regulator’s Office where we are legally required to do so.
  3. c) We have identified all reasonable and foreseeable internal and external risks and introduced safeguards to mitigate such risks.
  4. d) Continuous maintenance and updating of such safeguards to secure your personal information.

 

  1. SHARING OF PERSONAL INFORMATION. We will not share any of your personal information with any third parties for any purposes, subject to the following exception/s.
  2. a) For the purposes of inter alia fulfilment of an application, contract, rendering of a service or goods.
  3. b) If we sell, transfer, or merge parts of our business or assets, your personal information may be transferred to a third party. Any new owner of our business may continue to use your personal information in the same way(s) that we have used it, as specified in this Privacy Notice.
  4. c) In some limited circumstances, we may be legally required to share certain personal information, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
  5. d) We may share your personal information with other companies in our group for purposes of providing our products and services to you. This includes our holding company and its subsidiaries.
  6. e) If any of your personal information is shared with a third party, as described above, we will take reasonable steps to ensure that your personal information is handled safely, securely, and in accordance with your rights.

 

  1. OPERATORS. We may make use of third-party service providers to process personal information on our behalf. To protect such personal information, we will enter into a formal written agreement with the service provider. In terms of such agreement the service provider will be required to process personal information in accordance with conditions as prescribed by us, including measures to protect the security and integrity for such personal information.
  2. THIRD PARTY LINKS. Our website may contain links to other third-party websites. We are not responsible for the privacy practices of third party websites or the manner in which they use cookies. You should familiarise itself with and read the privacy statements of other third party websites and web pages. Any payments made on our website by the User in respect of online services or online product orders, shall be done by means of a third party payment portal which is PCI compliant. We do not store any of your debit or credit card details on our online ordering systems. We shall inform the User by means of its payment procedures of the third party service provider by whom payments will be managed and processed. We shall only use registered financial service providers in respect of online payments.
  3. WEBSITE BROWSING AND COOKIES. A user can visit our website and access information while remaining anonymous and without revealing any personal information. When you enter our website, we can determine your domain name and your browser and operating system. We are using cookies (an alphanumeric identifier) only to ascertain technical implementation to ensure our users get the best possible experience for the browser they. It enables our website to recognise you as the User, when visiting our website again. Cookies may also be used to compile aggregate information about pages of our website that is visited most frequently. This information can be used to enhance the content of our website. We do not monitor the pages looked at by you as the User whilst visiting our website. You can disable the use of cookies by configuring your browser accordingly.
  4. ACCESS TO YOUR PERSONAL INFORMATION. If you want to know what personal information we have about you, you can ask us for details of that personal information and for a copy of it (where any such personal information is held). This is known as a Subject Access Request (“SAR”).

All SARs should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use (SAR Form 1). You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible. There may be a fee charged for a Subject Access Request, especially if your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your data subject access request within one month. Normally, we aim to provide a complete response, including a copy of your personal information within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

 

  1. CONTACT US. To contact us about anything to do with your personal information and the protection of your personal information, including to make a data subject access request, please use the following details (for the attention of The Information Officer):

Email address: popibistro@biltong.co.za

Telephone number: 012 004 0551

Address: Fleisherei Building, 221 Landshut Drive, Centurion, South Africa

  1. We reserve the right to amend and change this Privacy Policy, which amended policy will be posted on our website.
  2. This Privacy Policy should be read together with the Company’s Website Terms and Conditions, as well as the Online Services Terms and Conditions.